The ZINDIS Group Terms & Conditions

The ZINDIS Group has created a set of policies to best serve the needs of our vacationing guests as well as our home owners.  A gentle reminder that you are staying in a privately-owned home and we respectfully request that you treat it with respect, including all furnishings and linens.  
You should receive a Reservation Confirmation email soon after you make a reservation, whether you have made it online or over the phone. Please contact us right away ([email protected]) if not received.  Our goal is to ensure that you have a positive, seamless vacation experience.

RESERVATION DEPOSIT:  If your ZINDIS Reservation is made more than 60 (sixty) days prior to arrival, the reservation deposit is one half of the reservation total and will be charged at the time of booking. All balances are due 40 (forty) days in advance of occupancy.
If the reservation is made 60 (sixty) days or less before your arrival, the total of your reservation is due upon booking. All funds received are to be in USD.

DAMAGE DEPOSIT:   A refundable $500.00 damage deposit shall be paid prior to occupancy.  Payment is accepted in the form of cash or check. When this rental agreement ends, Guest will surrender the Property in the same condition as when received. Normal wear and tear excepted. Guest will leave the Property in a clean condition free of all trash, debris, and any personal property. Normal wear and tear means deterioration that occurs without negligence, carelessness, accident, or abuse.This deposit shall be used to cover any repairs or replacements due to damages or losses caused to the residence.  Renter agrees to pay for the costs of any damages not completely covered by the deposit. After an inspection of the property, by a ZINDIS representative, the damage deposit will be returned upon the renters departure from the property.

CLEANING FEE:  Your one-time cleaning fee is INCLUDED for a one-time cleaning associated with normal use upon your departure. If the house is left excessively dirty or messy, there will be additional cleaning charges applied.  Guest shall leave premises in clean, undamaged condition and will be held accountable for any damage by negligent or wrongful acts caused by the Guest or Guest's visitors.

CHECK-IN TIME 3:00 p.m. Local Time or Later:  Unless special arrangements are made at least 24 hours in advance for an early check-in, your villa will be ready for your arrival at 3:00 p.m.  If you arrive prior to check-in time, there are many local restaurants and bars that you can enjoy.  Our Concierge Desk ([email protected]) will be happy to assist you in locating an amazing place to relax, unwind and enjoy our wonderful Costa Rican hospitality.  
NOTE: A $35 Late check-in fee will be applied to groups arriving after 6pm.  Please be prepared to pay this in cash upon arrival.

CHECK-OUT TIME 10:30a.m. OR EARLIER:  Guests are respectfully requested to vacate the Vacation Property no later than 10:30 a.m. at the end of your ZINDIS scheduled reservation; it is essential for our housekeeping and maintenance crews to stay on schedule and have access to the rental at check-out time.
 A $50 late check-out fee will be applied and taken from your damage deposit for any unscheduled check-out occurring between 10:30 a.m. and 12:00. Unscheduled checkouts after 12:00 will be charged for an additional night.
NOTE:  To request an early check-in/late check-out at no additional cost, please email [email protected] at a minimum of 24 hours prior to your flight arrival or 24 hours before departure.

CANCELATION POLICY:   Please review our cancelation policies listed below and contact us with any questions or clarifications needed prior to booking at [email protected]:
If a notice of cancelation is submitted in writing at least 60 days prior to the arrival date and we are able to re rent the property for the dates being canceled, you will receive a refund of the monies paid less a $150.00 cancelation fee.  If we are unable to rebook the property no refund will be issued.  However, it is possible to book another reservation within a year of original booking date.  Confirmed rentals can be rescheduled provided that re schedule request is submitted at least 60 days prior to the check in date.  Deposits will be transferred to the new date. Any rate increase will be paid by renter prior to new check in date.  The renter must reschedule within 60 days or deposit will be lost. 
Early Departure:  No refunds will be given for early departure.
The Zindis Group is not responsible and no refunds will be given for wildlife, insects, or other natural phenomenon that may occur during your stay. Please be aware that Costa Rica has a healthy ecosystem and you are visiting a tropical environment. The homes are exterminated on a regular basis.

RESCHEDULING & CHANGES:  Changes to your reservations (date changes if reducing number of days, number of persons), the first change is free, subsequent changes will be charged a change fee of $15 or 5% of change amount -- whichever is greater.
We highly recommend purchasing travel insurance from a third party to cover a cancellation. Please read their exclusion clauses thoroughly. 

WHAT IS PROVIDED:  All linens, fully equipped kitchen with basic pots, pans, utensils and glassware.
A START UP SUPPLY:  For your convenience, the ZINDIS Group provides a basic start-up set of supplies upon your arrival.
Our start-up supplies include toilet paper, one on holder and one extra under each bathroom sink, a roll paper towels, dish soap, dishwasher and laundry detergent, garbage bags and hand/body soap.  There is a comprehensive grocery store in Playa Hermosa and several in Playas del Coco where you can obtain most anything extra you might need.

TRASH REMOVAL:  To avoid odors in the home as well as attracting the local wildlife, we respectfully request that you dispose of all waste in the outside dumpster during your stay and upon departure. Locations for trash disposal are posted in each villa.
SMOKING:  All properties managed by the ZINDIS Group are non-smoking units. Please smoke in the designated areas only or on the balcony with your patio door closed. Violators will incur an additional charge. Please also make sure your cigarette trash is disposed of properly and safely to avoid any burns or fires.

REPORT DAMAGE AND NEED FOR REPAIRS:  The ZINDIS Group and our home owners make every effort to assure your vacation home is in working order prior to your arrival.  In the event that there is a malfunction, it is considered the responsibility of the Guest notify us immediately and we will make every effort to rectify the situation in a timely fashion.  If the problem is not reported to the ZINDIS Group, we will not be held accountable.  The Guest agrees to allow employees of ZINDIS Group or it’s agents to enter the premises to make necessary maintenance repairs.  Please note: No refunds will be made for mechanical failures of appliances and/or electronics or interruption and/or loss of utilities.

NATURAL DISASTERS:  The Guanacaste Region of Costa Rica can experience thunderstorms, high winds, drought, fires, earthquakes and other natural occurrences that can at times cause water rationing or outage, power outages, internet and cable failures.  We apologize ahead of time if any of these events cause an inconvenience during your time here; however, the ZINDIS Group will not be held responsible for such outages and no refunds will be given.  Normally the services are up within the hour but exceptions do occur.

CABLE and/or INTERNET ACCESS:  The ZINDIS Group will not be responsible for interruption of these services or problems with computers or handheld devices. Systems at the rentals usually work the same as they would at your own home, occasionally a cable box, modem or router will need to be rebooted, (unplugged and plugged back in after 10 seconds). Refunds will not be given for interruption of these services.
TELEPHONE:  In the villas that have land line phones, you are welcome to use them to call anywhere in Costa Rica.  Out of country calls are not permitted on local phones.  Guest will be charged for any long distance (outside Costa Rica) charges and fees.

LIABILITY AND DAMAGES:  Landlord, its agents, servants, officers, and owners, direct or indirect, shall not be liable for any claims with respect to. (A) any death or injury suffered by tenant or any employee, contractor, licensee, invitee, guest, agent or customer of tenant (each, a “Tenant Party”) or any other person, from any causes whatsoever. (B) any loss or damage or injury to any property outside or within the property belonging to tenant. Any tenant party or any other person and tenant agrees to indemnify and hold harmless landlord for any damages (including reasonable attorney’s fees)  that result from such loss, damage, or injury. 
The property shall be secured while unoccupied.  Thefts of landlords’ items within the property that result from tenant’s failure to keep the property secured shall be reimbursed by tenant to the landlord.  No illegal drugs are to be present on the property.

LOST & FOUND:  The ZINDIS Group is not responsible for any lost, stolen, or damaged personal items.  Any personal property the ZINDIS Group discovers after Guest’s tenancy will be held for 30 (thirty) days from the date the item was found.  If Guest does not claim his or her lost personal property items within the 30-day period, the ZINDIS Group will donate or dispose of the personal property items.  Guest will be responsible for paying any and all shipping and handling charges necessary for return of items.

NOISE & DISTURBANCES:  Guest will behave in a civilized manner and will be a good neighbor respecting the rights of surrounding property owners and guests.  Guest will not disturb, annoy, endanger, and/or interfere with surrounding property owners and guests.  We have a zero tolerance policy for any house, fraternity and/or bachelor/bachelorette type parties with excessive use of alcohol in or at the property. If there is damage or we are called for a disturbance related to such activity, we will call the local law enforcement to handle the situation. If excessive noise or disturbances occur resulting in notification by police or neighbors, Guest will vacate the Property and will forfeit the reservation and any monies paid. 
Events, ceremonies, or parties in homes that include people not on the original contract, 
Quiet hours are from 10 p.m. to 8:30 a.m.
Furthermore, for guests renting properties located within developments and/or associations, the guest agree to follow any and all HOA Guidelines.  A copy of these are available for your review within your vacation home.

AIR CONDITIONING:  Our area maintains an air temperature between 70F-110F year round.  Tenants understand that if they lower the Air Condition lower than 73F, 23C that you risk freezing up the unit and therefore, damaging the AC unit.  No units will achieve a temperature lower than 73F.  Tennant agrees to maintain temperature above and close all windows and doors closed during usage.
Abuse of the Air Conditioning and/or electrical systems could result in loss of damage deposit.  Maintenance repairs that are considered related to not following the above guidelines will result in loss of damage deposit. 
If guest finds that the vacation home is not cooling sufficiently, they are responsible for notifying the ZINDIS Group immediately so that evaluation can be made of the situation.

KEYS:  Some sets of key have alarm, garage, and gate clickers.  Lost, stolen or damaged set of key(s), alarm clickers or garage/gate openers will result in a charge of up to $250 (key dependent).  

RATES:  All published rental rates are subject to change without notice. Please understand a rate is not confirmed until a deposit is made. The ZINDIS Group reserves the right to correct rates that may have been misquoted due to human and/or computer error.

SUBLETTING:  Subletting is absolutely not permitted!  Tenants who sublet may be subject to fines and/or immediate termination of this rental agreement.  Guest(s) agrees that the ZINDIS Group or it agents may enter the premises for the purpose of making necessary repairs or maintenance when deemed necessary by rental agent or owner.

AMENITIES:  The ZINDIS Group Corp, LTDA cannot warrantee/guarantee amenities provided by or through any homeowner associations, including, without limitation, pools, hot tubs, club houses, tennis courts, golf facilities, grounds and picnic & bike paths.

DISPUTES:  This Agreement shall be governed by and interpreted in accordance with the laws of Costa Rica. Tenant agrees to pay all reasonable costs, attorney's fees and expenses that shall be made or incurred by The ZINDIS Group enforcing this agreement.

EFFECTIVE 9/7/2016:  Playa Hermosa Guanacaste is currently experiencing low aquifer levels due to low rainfall over the last few years caused by El Nino.  As a result, the Governmental water company is rationing the water supply for the entire Community.  Each and every property in the Zindis Group's portfolio have a back -up reserve tank,however, if the water is NOT used sparingly during your stay with us you could experience water interruptions.  If interruptions do occur please notify your House Manager and they will do their best to rectify the situation.  We ask for your cooperation with water conservation to help avoid any outages during your stay.

CUSTOMER SATISFACTION:  It is our goal to provide each of our guests  a wonderful stay in Costa Rica with the  ZINDIS Group.  We want you to feel completely satisfied with your rental property. If at any point during your stay, you need something, please contact us immediately. Our aim is to meet the needs of all of our guests. 
Thank you for choosing ZINDIS Group Corp. LTDA

Printed Name___________________________________